新职业英语酒店英语UNITPPT.ppt

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1、Unit 1 ReservationListeningSpeaking4Warming-Up1Reading23Writing5Project6Vocabulary and Structure7Listening Script8vTeaching Objectivesv1.After studying this class, you should be able to name different room types in English. v2.Knowing about booking rooms by what waysvHomeworkvP2 room typesvP2 Inform

2、ation of CRS :(Para3)Unit 1 Reservationsingle roomBdouble roomDTWB/standard roomAtriple roomCSuggested Answers Task 1 Match the room types with their corresponding pictures.Unit 1 ReservationAdeluxe suiteBpresidential suiteCexecutive suiteDjunior suiteSuggested Answers Task 2 Write each of the expre

3、ssions under its corresponding picture. Task 3 How many room types do you know now? What are they? Discuss with your partner with the help of the words in Tasks 1 and 2.Unit 1 Reservation From Task 1 and 2, now I know eight room types. They are single room, double room, TWB (twin beds room with priv

4、ate bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.Suggested AnswersUnit 1 ReservationMore Room Types (1): deluxe single room sea-view room deluxe wedding suiteUnit 1 ReservationMore Room Types (2): family suiteUnit 1 ReservationMore Room Typ

5、es (3): Chinese suiteJapanese suiteTask 1 Try to answer the following questions before you read the passage.Why is the reservation very important in the work of Front Office?2. How can the Central Reservation System facilitate the reservation work?ReadingUnit 1 ReservationReadingUnit 1 Reservation S

6、ince most people make reservations before their stay, the Reservation Department usually becomes hotel guests first contact with the hotel. Efficient and high-quality reservation service will create guest satisfaction and bring hotel profitability in return. Therefore, reservation is an important Fr

7、ont Office function.Suggested Answers1. Why is the reservation very important in the work of Front Office?ReadingUnit 1 Reservation Since most people make reservations before their stay, the Reservation Department usually becomes hotel guests first contact with the hotel. Efficient and high-quality

8、reservation service will create guest satisfaction and bring hotel profitability in return. Therefore, reservation is an important Front Office function.Suggested Answers2. How can the Central Reservation System facilitate the reservation work?Central Reservation System 1 Since most people make rese

9、rvations before their stay, the Reservation Department usually becomes guests first contact with the hotel. Therefore, reservation performs an important Front Office function. Efficient and high-quality reservation service helps create higher levels of guest satisfaction and bring hotel profitabilit

10、y in return.ReadingUnit 1 ReservationCentral Reservation System 2 People can book hotel rooms in a number of ways, by telephone, mail, fax, or the Internet. The introduction of the Central Reservation System (CRS) greatly facilitates the reservation process. The CRS is a computerized system that sto

11、res and distributes information on a hotel, resort, or other lodging facility.ReadingUnit 1 ReservationCentral Reservation System 3 The information commonly stored in the CRS includes the room rate, room allotments, room types, room availability, hotel information (such as address, phone number, fax

12、 number, room features , and hotel features) , hotel cancellation, deposit and minimum stay information, nearby International Air Transport Association (IATA) cities and airports, on-site or nearby restaurants, bars and attractions.ReadingUnit 1 ReservationCentral Reservation System 4 The CRS links

13、different hotels in a hotel chain with each other. It also links the major airline seat reservation systems and the computer terminals in the offices of important travel agencies. Thus the guests reservation is very much facilitated. For now the guest can simply go to either a travel agency or an ai

14、rline office or a hotel and have all his travel arrangements made.ReadingUnit 1 ReservationCentral Reservation System 5 “The Internet is becoming more and more important for hotel bookings. However, I wouldnt say overall it is going to increase our bookings. We have to be aware of it because its a d

15、ifferent method of the way guests can book,” the sales manager John from one five-star hotel says. “So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the h

16、otel information, its somebody sitting at home.”ReadingUnit 1 Reservationreservationn. 预订eg. I need to confirm my reservation. 我需要确认我的预订。ReadingUnit 1 Reservationeg. Have you made a reservation? 您做过预订吗？contactn. 联系eg. The children lost contact with their families. 孩子们和家人失去了联系。Useful Expressions: con

17、tact with 与的联系 be/get in contact (with sb.) 与（某人）联系/联系上 stay/keep in contact (with sb.) 保持与（某人）的联系 lose contact 失去联系ReadingUnit 1 Reservationefficientadj. 有效率的eg. Service at the restaurant is efficient and friendly. 这家餐厅服务高效，态度友好。 The heating system is very efficient in its use of fuel. 该供暖系统能高效节省燃料

18、 ReadingUnit 1 Reservationprofitabilityn. 盈利能力eg. They plan to increase profitability by making the factory more efficient. 他们计划通过提高工厂效率来增加盈利能力。 The firm is now showing signs of a return to profitability. 公司现在又重新显示出盈利的势头。 ReadingUnit 1 Reservationfacilitatev. 使便利eg. Dividing students into small gro

19、ups usually helps facilitate discussion.ReadingUnit 1 Reservation将学生们分组通常有助于促进讨论。Modern devices facilitate domestic work. 现代设备使家务活便利了。 distributev. 分配eg. Copies of the report were distributed shortly after the meeting. 会后不久，报告就分发了下去。 The manager distributes the work every morning. 经理每天早晨分派工作。 Readin

20、gUnit 1 Reservationlodgingn. 住所eg. The tourist office will send you information on lodging.ReadingUnit 1 Reservation旅游局会寄给你有关住宿信息的材料。 The girl could hardly afford a fee for board and lodging at that time. 那时女孩几乎付不起伙食和房租费 。raten. 房价、价格eg. Our shop assistants are paid an hourly rate of 5.50. 我们店的营业员按小

21、时支付工资，每小时 5.5英镑。 We have to offer higher rates. 我们不得不付更高的价钱。 ReadingUnit 1 Reservationavailabilityn. 利用（或获得）的可能性eg. The availability of public transport is also part of the equation. 公共交通的便利也是考虑因素之一。 Before travelling we must ensure the availability of petrol and oil. 旅行前，我们必须确保能够买到汽油和机油。 ReadingUni

22、t 1 Reservationtravel agencyn. 旅行社eg. Im now working as a tour guide in a travel agency. 我现在在一家旅行社做导游。 Liberty Travel is a 59 year old travel agency. 自由之旅是一家有着59年历史的旅行社。ReadingUnit 1 Reservationbe aware of 意识到，知道eg. We should be aware of some of the traffic laws. 我们应该知道一些交通法规。 He doesnt seem to be a

23、ware of the problems. 他好像没有意识到这个问题。 ReadingUnit 1 Reservation中央预订系统中央预订系统 由于多数人会在住店之前先进行预订，因此预订部通常会由于多数人会在住店之前先进行预订，因此预订部通常会成为客人与酒店打交道的第一个环节。因此预订服务是前厅部成为客人与酒店打交道的第一个环节。因此预订服务是前厅部的一项重要工作职能。有效高质的服务会使顾客更加满意，从的一项重要工作职能。有效高质的服务会使顾客更加满意，从而为酒店带来盈利。而为酒店带来盈利。ReadingUnit 1 Reservation中央预订系统中央预订系统 CRS 中存储的信息一般

24、包括：房间价格、房间分配、房中存储的信息一般包括：房间价格、房间分配、房间类型、空房间、酒店信息（如间类型、空房间、酒店信息（如地址、电话、传真、房间特色、地址、电话、传真、房间特色、酒店特色）、房间取消情况、入住押金、最短入住要求、附近酒店特色）、房间取消情况、入住押金、最短入住要求、附近的国际航空运输协会（的国际航空运输协会（IATA）城市和机场、酒店内以及附近）城市和机场、酒店内以及附近的餐厅、酒吧、景点信息等。的餐厅、酒吧、景点信息等。ReadingUnit 1 Reservation中央预订系统中央预订系统 人们可以通过多种方式预订房间，包括电话预订、邮件预人们可以通过多种方式预订房

25、间，包括电话预订、邮件预订、传真预订和网上预订。中央预订系统（订、传真预订和网上预订。中央预订系统（CRS）的引进使）的引进使预订流程大大地便捷起来。预订流程大大地便捷起来。CRS 是一个由计算机操作的信息是一个由计算机操作的信息系统，其内存储着饭店、度假以及其他住宿设施的信息，可供系统，其内存储着饭店、度假以及其他住宿设施的信息，可供人们检索。人们检索。ReadingUnit 1 Reservation中央预订系统中央预订系统 CRS 将酒店集团中各连锁酒店的信息、重要航班的预订将酒店集团中各连锁酒店的信息、重要航班的预订系统以及重要旅行社的办公室电脑终端连接起来了。这样，客系统以及重要旅行

26、社的办公室电脑终端连接起来了。这样，客人进行预订就变得非常便捷。现在，客人只需要在旅行社、航人进行预订就变得非常便捷。现在，客人只需要在旅行社、航空公司售票处或者酒店这三家机构选择任何一家，就可以将自空公司售票处或者酒店这三家机构选择任何一家，就可以将自己旅行的全部行程都安排好。己旅行的全部行程都安排好。ReadingUnit 1 Reservation中央预订系统中央预订系统 “因特网对酒店预订的作用正变得越来越重要。我并不是因特网对酒店预订的作用正变得越来越重要。我并不是说网络会增加我们的预订，但是我们必须注意到它的作用，因说网络会增加我们的预订，但是我们必须注意到它的作用，因为这是一种不

27、同的预订方式，客人们会通过网络来预订，为这是一种不同的预订方式，客人们会通过网络来预订，”某某五星级酒店的销售经理约翰说道，五星级酒店的销售经理约翰说道，“因此，我们必须确保我们因此，我们必须确保我们在正确的时间、用简单的英语给出正确的价格，让世界上每个在正确的时间、用简单的英语给出正确的价格，让世界上每个人都能理解它，因为现在查询酒店信息的不仅包括旅行社的代人都能理解它，因为现在查询酒店信息的不仅包括旅行社的代理人，还有坐在家里的普通人。理人，还有坐在家里的普通人。”ReadingUnit 1 Reservation reserve in person book through a trav

28、el agency reserve through a central reservation system reserve at attractions reserve over the phone book on the Internet reserve by mail reserve at nearby restaurants book through the International Air Transport Association reserve at nearby bars reserve by fax book at an airline officeTask 2 Read

29、the passage and tick off the ways of reservation mentioned in the passage.ReadingUnit 1 ReservationSuggested Answers reserve in personbook through a travel agencyreserve through a central reservation system reserve at attractionsreserve over the phonebook on the Internetreserve by mail reserve at ne

30、arby restaurants book through the International Air Transport Association reserve at nearby barsreserve by faxbook at an airline officeReadingUnit 1 ReservationSuggested AnswersTask 2 Read the passage and tick off the ways of reservation mentioned in the passage.Task 3 Read the passage again and fil

31、l in the table about the information stored in the CRS.ReadingUnit 1 ReservationSuggested AnswersReadingUnit 1 ReservationSuggested Answers3. room types5. hotel cancellation8. fax number9. restaurants attractionsTask 3 Read the passage again and fill in the table about the information stored in the

32、CRS. 1. The CRS links hotels around the world with each other. 2. We have to offer the right rates at the right time and in difficult English. 3. Now everyone may access the hotel information through the Internet. 4. The Internet provides a different reservation method.Task 4 Decide if the following

33、 statements are true (T) or false (F).ReadingUnit 1 ReservationSuggested AnswersReadingUnit 1 ReservationSuggested Answers1. F 2. F 3. T 4. TTask 4 Decide if the following statements are true (T) or false (F).pic 1Ratepic 2Telephone No.pic 3Swimming pool pic 4No. of people pic 5DateDialog 1Dialog 2D

34、ialog 3Dialog 4Dialog 5Task 1 Listen to five short dialogs and decide what each dialog is about and mark () where appropriate.ListeningUnit 1 ReservationSuggested AnswersSuggested AnswersTask 1 Listen to five short dialogs and decide what each dialog is about and mark () where appropriate.pic 1Ratep

35、ic 2Telephone No.pic 3Swimming pool pic 4No. of people pic 5DateDialog 1Dialog 2Dialog 3Dialog 4Dialog 5ListeningUnit 1 Reservation name length of stay address method of payment number of people in the party telephone number reserve by mail special requirement type of room reserve at nearby bars arr

36、ival time guarantee methodTask 2 Joanna Eliot is a tour guide. She is calling to make a reservation for her tour group. Tick off the information mentioned in the conversation.ListeningUnit 1 ReservationSuggested AnswersSuggested Answersnamelength of stay address method of paymentnumber of people in

37、the partytelephone number reserve by mail special requirementtype of room reserve at nearby bars arrival time guarantee methodTask 2 Joanna Eliot is a tour guide. She is calling to make a reservation for her tour group. Tick off the information mentioned in the conversation.ListeningUnit 1 Reservati

38、onTask 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.Reservationist (R): Good morning. Room Reservations. How may I help you?Guest (G): I am calling from the International Youth Travel Agency. Id like to know if you have any roo

39、ms (1) _ for the nights from December 2nd to 6th.R: May I know how many people there will be (2) _?G: 28.per room in the party under your name looking forward toroom rate check Twin-bed rooms availableListeningUnit 1 ReservationR: What kind of rooms would you like?G: (3) _ with bath.R: Just a moment

40、 please. Let me (4) _. Sorry to have kept you waiting, madam. I can book 14 TWBs for you for those days.G: How much is the (5) _, then?R: Four hundred and eighty yuan per night (6) _, with breakfast.G: Thats good.R: May I book the rooms (7) _?G: Yes. My name is Joanna Eliot. J-O-A-N-N-A, Joanna, an

41、d E-L-I-O-T, Eliot.per room in the party under your name looking forward toroom rate check Twin-bed rooms availableListeningUnit 1 ReservationR: Thank you, Miss Eliot. May I have your phone number, please?G: 312-5541412.R: 312-5541412. Thats 14 TWBs for Joanna Eliot at 480 yuan from December 2nd to

42、6th. Is that correct?G: Thats correct.R: Thank you for calling. Were (8) _ seeing you soon.ListeningUnit 1 Reservationper room in the party under your name looking forward toroom rate check Twin-bed rooms availableSuggested AnswersSuggested Answers(1) available (2) in the party(3) Twin-bed rooms (4)

43、 check(5) room rate (6) per room(7) under your name (8) looking forward toTask 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.ListeningUnit 1 ReservationTask 4 A guest is calling the hotel to cancel a reservation. Listen to the c

44、onversation and fill in the blanks with the information you hear.ListeningUnit 1 ReservationSuggested AnswersSuggested AnswersGuest name: Jim FischerDate of reservation: from April 3rd to 5thCallers name: Kelvin JoantPhone number: ListeningUnit 1 ReservationTask 4 A guest is calling the hotel to can

45、cel a reservation. Listen to the conversation and fill in the blanks with the information you hear. 1. Alice Green calls to change her travel schedule. 2. The reservation is under Alice Greens name. 3. The boss calls to cancel his reservation. 4. The deposit will be refunded to Jim Fischers account

46、in seven days.Task 5 Listen to the conversation in Task 4 again and decide if the following statements are true (T) or false (F).ListeningUnit 1 ReservationSuggested AnswersSuggested Answers1. F 2. F 3. F 4. TListeningUnit 1 ReservationTask 5 Listen to the conversation in Task 4 again and decide if

47、the following statements are true (T) or false (F).SpeakingUnit 1 ReservationTask 1 Read and practice the conversation in pairs.Reservationist (R): Good morning, New Century Hotel Reservations. Can I help you?Guest (G): Yes, Id like to reserve a room for my boss.R: For which dates?G: For the nights

48、from January 10th to 14th.R: How many guests will there be in your party?G: Just two.R: Could you hold the line for a moment, please? Ill check if there is a room available for those days.G: OK.(The Reservationist checks the hotels reservation system for the room availability.)SpeakingUnit 1 Reserva

49、tionTask 1 Read and practice the conversation in pairs.R: Thank you for waiting. We have double rooms and suites. Which do you prefer?G: How much do you charge for a suite?R: A junior suite is at 790 yuan per night, and an executive suite 1,090 yuan.G: Id like to take the one at 790 yuan.R: Certainl

50、y, madam. Could you tell me the name of the guest, please?G: Peter Anderson.R: Peter Anderson. Very well, madam. Could I know if you have any special requests, please?G: Oh, if possible, I would like to have a quiet room.SpeakingUnit 1 ReservationTask 1 Read and practice the conversation in pairs.R: