FAST FOOD2.ppt

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1、Ordering at Fast Food Restaurant,DuYing,Introductions,What is Fast food =Junk Food? Do you like fast food? What kinds of fast food do you like ?Please name it .,Menu,Appetizer: food or drinks usually served before a meal to stimulate the appetite. main Dish: a principal dish or meal Side Dish: serve

2、d but subordinate to main course Drinks: beverage like soft drinks, alcoholic drinks, coffee Desserts: something sweet, such as fruit, pastry, or ice cream, that you eat at the end of a meal Soup Combo/Set Meal,1.Appetizer/Starters,2.Main Dish,3.side dish,Hamburger,4.desserts,C: two apple pies, plea

3、se. S: which flavors would you like? C: one red bean , one pineapple, please.,5.soup,6.drinks,Drinks/beverage,cold or hot soft drinks coke , diet coke (diet) Sprite , orange juice , iced tea refill Wine/alcoholic drinks,Combo or set meal,S: do you want to order separately or combo C: set meal /combo

4、 number1 and number 2. S：Do you want to go large or small?/ large or small? C：small for 2.,Situational dialogue,Coming in Ordering Suggestive selling Change and check out closing,Coming in,S: for Sales clerks Good morning /noon/afternoon, sir/Madam/Miss. What can I do for you？ Can I help you? May I

5、do you a favor? What do you want to order? What can I get for you? May I take your order？ Hello! KFC Restaurant at your service!,Ordering,S: sales clerk What would you like to drink/eat/order/have? Would you have it here or take away? For here or to go? Stay or to go? Would you like to have a set me

6、al or order them separately? Could you repeat the order, please Would you like anything else? How many cups would you like to have, sir? This has special offer 10% discounts off.,Ordering,C: for customers Id like to order/have May I have Give me ,please Ill have I want Can I have Two hamburgers and

7、small pepsi May I use the coupon？ May I have any discounts?,Suggestive selling,s: sales person Would you like some soup, madam? Would you like to try our latest promotion Well, I would like to suggest the bucket meal, sir. This bucket would be a perfect choice for a family of three If you prefer a l

8、ight burger, the Mini Burger Combo would be a good option. We have a variety of chicken foods Would you like one more order of French Fries,Suggest selling,c: customer Yes, Id like to have Yes, cool. sure Of course, I want to That is ok.,change and check-out,s:sales person Thats all? Anything else?

9、Is that all? Summary； You have ordered 2 bucket for 116 yuan. Is that right？ you need to wait 2 minutes for the egg tart. Thank you, thirty eight Yuan & fifty fen, please. Do you have 50 fen? Here is your change, miss. It is very kind of you, sir, but we are not allowed to accept tips. Sorry, we can

10、t accept this, it is counterfeit. I m sorry we dont accept foreign currency.,closing,Every Kids Fun Meal comes with a free toy. Have a nice meal Have a pleasant weekend, sir. Hope you enjoy the meal. It is a pleasure to be of service. Always at your service, madam. My pleasure.,Condiments & Common Restaurant Items,Ketchup番茄酱 Coffee mate奶精 Sugar糖 Sweet & Sour Sauce糖醋酱 Sweet Chili Sauce甜辣酱 Napkin/Tissue餐巾纸 Stirrer搅拌棒 Straw吸管 Toothpick牙签 Spoon勺子 Tray托盘 Cup杯子,Thank you,Thanks for your time!,